Comments on: Incredibly Expensive Connection

By: Sarveshen

Sarveshen — Wed, 09 Sep 2009 05:45:16 +0000

Morning Graham,

The funny thing is I agree with you 100%. Perhaps our newsletters should be less focused on pushing products and more focused on engaging you – not just as a customer but as a person that likes to read up on things that are both amusing and informative. My goal is to create a community where we can talk to people, like yourself and Steve, but more importantly have you guys talk to us back and I sincerely would love to know where we are at fault in trying to engage you.

I have forwarded your response to Val and I will push for a lot more informative and lighthearted info – many thanks to you Graham.

By: Graham Downs

Graham Downs — Wed, 09 Sep 2009 05:31:13 +0000

Sorry Steve, but I’d like to take the opportunity to respond to Sarveshan as well. I used to subscribe to your newsletter, and have bought from DigitalPlanet before. After awhile though, I found the only thing I was reading was Val’s editorial. I kind of starting looking forward to it – it was often amusing and occasionally informative. But then you changed the newsletter format, and no more editorial. There was no other reason for me to read the newsletter, so I unsubscribed.

By: Sarveshen

Sarveshen — Wed, 09 Sep 2009 05:01:32 +0000

My apologies Steve. It is great to hear you’re a subscriber.

Steve would it be too much to ask: what do you think we should improve on? I would love to get feedback from visitors and customers regarding how we can take it to the next level so i would greatly appreciate any tips you can give me from an customer perspective?

Many Thanks!

Sarvs

By: Steve Crane

Steve Crane — Tue, 08 Sep 2009 19:51:26 +0000

Actually Sarveshen, you misread my post. I did buy my cartridge from Digital Planet and as I subscribe to your newsletter, I’m already aware of your birthday offers. But thanks for letting me know anyway.

By: Sarveshen

Sarveshen — Tue, 08 Sep 2009 12:23:20 +0000

Afternoon Mr Crane, I hope you don’t mind me following your blog via your follow back on twitter. Firstly I am glad you have found the cartridge you wanted at the best price, even though it was not at Digital Planet However and I hope you don’t mind, I would like to invite you to RSVP for our Birthday Goodie Bag which has a number of vouchers and discounts (http://birthday.digitalplanet.co.za/).

You can also enter our competition to win a Dell Mini Notebook. All you have to do is refer 5 friends to be entered into the draw – I do understand that you would be afraid of referring your friends in case they would receive spam but you are not obligated to do so and we are trying to curb our spam.

I sincerely hope you have an awesome afternoon. Should you have any queries, please do not hesitate to contact me at sarvesheng@digitalplanet.co.za.

By: Graham Downs

Graham Downs — Tue, 01 Sep 2009 15:29:44 +0000

Hmm… I’ve always found Incredible Connection to be Incredibly expensive. Kalahari and Digital Planet are more reasonable. But then, I hardly ever buy tech stuff retail. Find a friend with a dealer account somewhere. Hell, start a CC JUST so you can buy from dealers yourself. You’ll be AMAZED at the markup these retailers put on stuff!

By: Deems

Deems — Tue, 01 Sep 2009 15:22:08 +0000

It comes to no surprise then that they are labelled “Incredible Corruption”. I’m also seeing a trend there – are ALL there products priced at R299.95?

By: Byron Rode

Byron Rode — Tue, 01 Sep 2009 15:21:25 +0000

Steve, I cannot remember the last time I purchased something from Incredible Connection to be honest with you. Besides that I use a Mac, I have always found them to be overpriced, unhelpful and genuinely only in it for the money.

I have made every effort to buy elsewhere, support local stores or order online instead of purchasing from Incredible Corruption, I mean, Connection…